Course 1 - Warehouse Operations Management

 

Audience: This course is currently restricted to participants directly funded by PEPFAR / SCMS and participation is by invitation only.

1. Course objectives

• Provide warehouse managers with skills in warehouse planning and management, and to teach how to apply those skills in their own country.
• Provide practical tools to managers to improve their level of performance.
• The interchange of skills and experience amongst course members is essential for training activities and learning.

2. Course design

The course lasts for 4 weeks and consists of presentations, discussions, activities, field trips and practical experience in the warehouse.

3. Course Dates

Two courses as shown below are planned to be conducted in this year.

• 03 – 28 May 2010
• 16 August – 10 September 2010
• 04 – 29 October 2010
• 08 November – 03 December 2010

4. Course overview

Module 1 Warehouse Design & Capacity

AIM: At the end of this module participants will have an understanding of the Characteristics of a good warehouse and warehouse site selection. They will have an understanding of what a distribution system and distribution cycle is within the distribution network. They will have discussed the challenges of warehousing and quality management in the warehouse.

Module 2 Introduction to Situation Analysis & Decision making process

AIM: At the end of this module participants should be able to list the main steps of planning a project, explain the main steps of a situation analysis and use a decision matrix to rank problems. They should be able to identify their most important challenge / problem and use a problem analysis diagram for their most important challenge. They should be able to identify the main objective of a plan to be able to meet a challenge. Participants should list possible approaches to achieve the main objective and write a step-by-step plan, including a budget and time line.

Module 3 Challenges of Warehousing

AIM: At the end of this module participants will have a better understanding of challenges experienced in a warehouse setting, for e.g. Security, Communication, Organizational problems, Customer relation difficulties, Supplier reliability and Human Resource issues. They will also have a better understanding of Key Performance Indicators (KPI’s)

Module 4 Quality Management in the Warehouse & SOP’s

AIM: At the end of this module participants will have a clearer understanding of Quality Management and a better understanding of Quality Manuals and Standard Operation Procedures (SOP’s)

Module 5 Human Resources for Warehouse

AIM: At the end of this module participants will have discussed the importance of human resources (HR) in the management of warehouse operations. They will understand the role, functions and various categories of warehouse workers. They will know what personnel management tools are, how the performance appraisal process works and how to determine personnel needs.

Module 6 Receiving Management

AIM: At the end of this module participants will know what tasks, activities and functions relating to receiving stock is and the resources needed to accomplish various tasks will have been discussed as well as related safety and security issues. The stepwise approach to reception as well as the material and equipment for reception will have been described to them.

Module 7 Storage Management & Special Requirements

AIM: At the end of this module the principles, tasks and functions involving the storage of products would have been described to participants and they will have discussed the resources needed to accomplish the various tasks. Forms, material and equipment for storage would have been described to them. Related safety and security issues would have been discussed and the role of storage personnel explained.

Module 8 Inventory Control Management

AIM: At the end of this module participants will understand the 2 factors which are relevant in defining the context in which an inventory management system operates and they will understand stock classification, the selection of items and factors to consider in calculating reorder quality.

Module 9 Distribution Management

AIM: At the end of this module the objective of a distribution system will have been described to participants. They will have discussed the elements of a distribution system and good distribution practices code. The human resources needed for distribution and their training needs will have been described as well as the planning of a distribution system. They will have discussed the ways to minimize loss and to maintain the quality of products during the distribution process. They will also access whether delivery / transport should be done internally or contracted out.

Module 10 Physical Controls in the Warehouse

AIM: At the end of this module the participants will understand what happens to medicines which are stored under adverse conditions. They will have discussed factors that cause damage to medicines. The design of a medicine storage facility to provide best possible conditions will have been outlined. They aspect of physical control e.g. Control of Temperature, Humidity and Sunlight, Pest Control, Rodent Control, Cleaning inspections and Fire precautions will have been discussed in detail.

Module 11 Safety in the Warehouse

AIM: In this module the rationale for safety management in the warehouse will have been described to the participants as well as common potential warehouse hazards and the safety precautions and procedures that are important to warehouse safety. Tasks that could cause and safety rules that could lead to fewer accidents and near-misses in the warehouse will be discussed as well as various types of hazards found in workplaces including the warehouse.

Module 12 Supervision & Responsibility in the Warehouse

AIM: In this module the importance of supervision and good relationships in the management of warehouse operations will have been highlighted to participants. The functions of the management and its role in achieving excellent services will have been discussed and the concept of customer service and delegation explained.

Module 13 Procurement Planning

Aim: This module addresses issues in procurement planning and scheduling. Poor planning and scheduling can result in delays in the supply chain and shortages for patients. At the end of this module participants will be able to describe the steps of the procurement cycle and the need for planning procurement. They will be able to identify the steps of the procurement process in their program, and have a notion of the time required for a procurement cycle.




Any enquiries regarding AA4A Training Courses can be sent to training@aa4a.co.za